Shipping & Delivery
We'll keep you up to date about our ability to ship, right here, on our website.
Currently, there is no delay in sending out your orders. But we want to give you a heads-up: there are delivery-service delays... it's not too bad, one to two days if any. Please keep this in mind when choosing from our shipping options.
Your well-being is our number one priority ...
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All orders submitted on cieluxe.com are processed between 9AM and 3PM (PST) Monday through Friday (except nationally recognized bank holidays). Provided the items are in stock, your order will usually be shipped within 1-3 Business Days.
Your items are shipped via FedEx and USPS. You will receive a confirmation email with the tracking information after the product has left our warehouse.
*FedEx Ground Home Delivery Service will deliver to residential addresses on a Sunday, but their Express service does not.
We deliver to addresses within the USA. Orders over $50 ship free, all orders under $50 will be charged $6.95 for shipping. Products are shipped from our San Diego County warehouse in Carlsbad, California (92011).
REGULAR DELIVERY SERVICES
We offer US Ground Services free for all orders over $50, or $6.95 for all orders under $50:
1. FedEx Ground Home Delivery & USPS Priority Mail 1 to 5-Days (FREE or $6.95 for orders under $50)
EXPEDITED DELIVERY SERVICES
We offer the following expedited delivery services for an additional fee (Please note, FedEx does NOT deliver to a P.O. Box):
1. FedEx 3-Day ($17-30)
2. FedEx 2-Day ($25-50)
3. FedEx Next Day (up to $75)
Login to your account for the most updated order information, including tracking information. We encourage everyone to create an account, your orders will show up retroactively when you sign up for an account after you have ordered, if you use the same email address. If you do not have an account, search your email for messages from Shop@CieLuxe.com to find your personalized Order Status Page to view processing and tracking updates.
If you would like to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 1-760-827-1400 or email us at email@example.com and we will be happy to assist you.
Shipment tracking is a service provided by the carrier. The carrier assigns a unique tracking code to your package once that package is recorded as being in their system and has left our distribution warehouse. We are given access to these tracking codes by the carrier once a package is shipped. Until the carrier assigns these tracking codes, we cannot provide you access to tracking information.